02. How will I be notified of an Event?

When you register for the program you can choose to receive an email, a text message or both to receive notifications of an Event. You can also elect to have notifications sent to a second email and mobile number, so two individuals receive the messages.

We will aim to notify you well in advance of an Event and send messages 24 hours prior, on the morning of and 1 to 2 hours before the commencement of an Event detailing the start and expected finish time. We will also message you when the Event is over.

We may call an Event and notify you, only to cancel it shortly before or we may finish an event early. This is usually due to a change in weather and a coinciding temperature drop and therefore a drop in electricity demand.We may also need to extend an Event or call an Event without there being plenty of advance notice due to a forecast drop in temperature or ‘cool change’ not happening as anticipated or an increase in electricity demand.